Frequently Asked Questions for Plan Holders

Your prices are all stated in USD. But I'd prefer to pay in my own currency. How can I do this?

We use PayPal for all our payment processing to keep things simpler (and save us from having to develop a payment system). PayPal will allow you to make the payment in your own currency.

If I subscribe with the monthly option - does the payment automatically recur?

Monthly subscriptions occur automatically by PayPal. The expiry date on your Payment History record shows the date when your current month is up.

PayPal will charge you automatically on or near that date. You can cancel at any time but you must cancel through PayPal.

We will not send you any reminder that your payment is about to be processed.

If I don't chose to automatically renew - will you inform me of a pending expiry?

We are currently not sending out any reminders when an Individual plan is about to expire. Teacher Plus plans receive 2 notifications before expiry.

How is payment actually processed?

We use PayPal as a payment processor. If you don't have a PayPal account, you will be offered the choice to simply use a credit card.

If you are subscribing to the automatic monthly payments plan, you will need a PayPal account (but you can still pay with your credit card.)

How do sales taxes come into this?

Sales (or 'value-added') taxes on digital products and services is pretty well a work in progress in many jurisdictions. At the current time, we will charge sales tax for Canadian customers (we are based in Canada). We will not charge taxes to other jurisdictions (doesn't seem fair to us either - but its how we read the regulations). And we let PayPal figure out the right jurisdiction.

But isn't this more of a donation not a payment for services?

It isn't a donation if you receive something in return (i.e. an ad-free experience and other benefits). If you feel strongly that paying sales tax is wrong - then just go to our donate page. No tax will be applied (but you won't have an ad-free experience).

How do I cancel my monthly subscription?

You must cancel your monthly subscription through PayPal. Cancelling a subscription cancels all future scheduled payments of that subscription. A subscription can be cancelled up until the day of the next scheduled payment - these are PayPal's rules, not Lizard Point's.

Here's how to cancel:

1. Log in to your PayPal account.
2. Click the Profile or gear icon next to "Log out."
3. If you've got a business account, select My Money and then select Preapproved Payments.
   - OR -
   If you've got a personal account, select Payments and then select Preapproved Payments.
4. Select the merchant whose agreement you want to cancel and click Cancel.
5. Click Cancel Profile to confirm your request.

If you're really stuck trying to cancel your monthly plan, send us an email at hello@lizardpoint.com and we'll cancel it for you.

How are you protecting my payment information?

This is another reason that we are going with PayPal. We will have absolutely no exposure to your payment info (PayPal or credit card amounts).

I'm a teacher. What other payment options are there?

We accept Purchase Orders from schools, with payment by check. Without a Purchase Order, teachers can pay by check if you are willing to wait for us to receive the check. Please email us at hello@lizardpoint.com to ask about Purchase Orders.

How will the ad-free experience work?

We will simply block external ads from the experience. We occasionally use the ad space to promote new quizzes or features; that will remain. (The blog is excluded from this, however, and will continue to display ads.)

What will go in their place?

We have developed a new dashboard (enhanced Personal Quiz Tracker). Now you will be able to see on the top of every page your status (quizzes taken this session, total quizzes taken, total passed - even your ranking relative to all registered users). We will also maintain your subscription information on this page.

What does priority support mean?

During busy periods, we may get quite a few questions and suggestions. We try to respond personally to all - but we can't always get to everyone right away. Priority support simply means that we pay special attention to our paid plan holders. But we will still support everyone we can, and we can't guarantee that we will be able to fulfill all requests (but at least you'll get a quick answer).

We already use ad-blocking technology - so why would we want to subscribe?

We aren't necessarily big fans of ads ourselves. Lizard Point Quizzes existed for years without them. But at some point we needed funds to maintain and enhance the site. Ad revenue doesn't make us rich (believe me), but it pays some of the bills and lets us bring a better understanding of geography to students of all ages. If everyone blocked ads, and didn't subscribe - Lizard Point Quizzes would be unsustainable.